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  1. Remove malware or unsafe software - Android - Google Help

    To help remove harmful software from your device, you may want to reset your Android device to factory settings. To learn more about how to remove harmful software from your device, contact your device …

  2. Remove unwanted ads, pop-ups & malware - Android - Google …

    Step 1: Remove problematic apps On an Android phone or tablet, press and hold your device's power button. On your screen, touch and hold Power off . Confirm you want to reboot your device in Safe …

  3. Fix an Android device that's restarting or crashing - Google Help

    Restarting in safe mode varies by phone. To learn how to restart your phone in safe mode, visit your manufacturer’s support site. Check if the problem goes away. If it does, an app is likely causing your …

  4. Fix an Android device that freezes or won't respond - Google Help

    Learn how to use your Android device and get the most out of Google. Get step-by-step guides and instructional videos on how to set up your phone, customize your settings, and use apps.

  5. Fix an Android device that won't charge or turn on - Google Help

    Learn how to use your Android device and get the most out of Google. Get step-by-step guides and instructional videos on how to set up your phone, customize your settings, and use apps.

  6. My phone keeps texting me telling me that I have viruses from …

    Some of the apps that I use constantly text me telling me that a virus has been found or my phone has been hacked. In the app settings, everything is fine with no threats.

  7. Remove malware or unsafe software - Computer - Google Help

    Step 5: Check your security On your computer, open a browser, like Chrome. Go to myaccount.google.com/security-checkup. Fix any security issues in your account.

  8. Fix file download errors - Google Chrome Help

    These errors mean that your virus scanning software might have blocked you from downloading a file. Check your virus-scanning software for details about why the file was blocked.

  9. Check & update your Android version - Android Help - Google Help

    Learn how to use your Android device and get the most out of Google. Get step-by-step guides and instructional videos on how to set up your phone, customize your settings, and use apps.

  10. Manage warnings about unsafe sites - Android - Google Chrome Help

    If you don't want to be warned about unsafe content, you can turn off Google Play Protect. This also turns off all your Android device's protection against harmful apps and content. For security, we …