Many (most?) in-house business applications are released without any user documentation, such as a manual, a user guide or help system. But that shouldn't necessarily be thought of as a failure. In ...

As a business owner, you may find that you need to develop a technical training manual for your employees or for your customers. Whether you choose to write the manual yourself, assign the project to ...

Among the growing list of pet peeves we accumulate as we age, few rank higher than unusable user manuals, at least in my house. Just say the words “user manual” to my husband and you can almost see ...